Privacy Policy

Effective Date: 5/21/2025

DuraWhelp.com ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], use our services, or interact with us in other ways.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: This includes your name, email address, phone number, postal address, payment information, or other personal details you provide to us when registering, subscribing, or using our services.

  • Non-Personal Identification Information: This includes information such as IP addresses, browser type, device information, cookies, and usage data related to how you interact with our website or services.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide, operate, and maintain our website and services.

  • To improve, personalize, and expand our website and services.

  • To process transactions and manage payments.

  • To communicate with you, including for customer support, promotions, and service-related updates.

  • To comply with legal obligations and resolve disputes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve your user experience on our website. Cookies help us understand how visitors interact with our site and allow us to personalize your experience.

You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website.

4. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

  • Service Providers: We may share your information with third-party vendors or service providers who assist us in operating our business and providing services to you (e.g., payment processors, hosting services, email providers). These parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purposes.

  • Legal Requirements: We may disclose your information when required by law, in response to a subpoena, or to comply with legal processes.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

6. Your Data Protection Rights

Depending on your location, you may have the following rights related to your personal data:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You have the right to request that we correct any inaccuracies in your personal information.

  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.

  • Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time. You can do this by following the unsubscribe instructions in any email you receive or by contacting us directly.

To exercise any of these rights, please contact us at [insert contact email or method].

7. Third-Party Links

Our website may contain links to third-party websites. These third-party sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing them with any personal information.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. SMS Messaging Consent

If you opt-in to receive SMS (text) messages from us, you consent to the following:

  • Consent to Receive Messages: By providing your phone number and opting in to receive SMS messages from us, you consent to receive text messages related to our services, updates, promotions, and other business communications.

  • No Sharing for Marketing: Your personal information will not be shared with third parties for marketing purposes unless explicitly stated.

  • Message Frequency: You may receive recurring SMS messages. The frequency of messages may vary, and we will inform you of the approximate frequency of messages when you opt in (e.g., "You will receive up to 4 messages per month").

  • Opt-Out Instructions: You can reply with the keyword STOP (or any other opt-out keyword specified in the message) to stop receiving future messages.

  • Help for More Info: You can reply with HELP to receive more information on how to opt-out, our services, or any other message-related assistance.

  • Message and Data Rates: Standard message and data rates may apply. You are responsible for any charges or fees associated with receiving SMS messages from us, based on your mobile carrier plan.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this policy. We encourage you to periodically review this policy for any changes. Your continued use of our website and services after any changes to this policy will constitute your acceptance of the updated Privacy Policy.